Returns & Refunds

Most of our products are printed individually after an order is placed. You have the right to cancel your order within 14 calendar days of receiving it. The only exception is for personalised products — see “Personalised Products” below.

To request a return, please contact us within 14 calendar days of delivery through our Contact page. Products should be returned in their original condition and must not have been worn beyond trying them on, washed, damaged or altered.

Customers are responsible for the direct cost of returning products where the return is due to a change of mind, incorrect size selection or colour preference. We recommend checking the size guide carefully before ordering.

Once the returned product has been received and inspected, we will refund the product price and the cost of our standard delivery service. Additional delivery costs resulting from the selection of an upgraded or express delivery service are not refundable.

We will make the refund within 14 days of being informed of your decision to cancel the order. We may withhold the refund until we have received the goods back, or until you have supplied evidence that you have sent the goods back, whichever is earlier.

The right to cancel does not apply to products created according to the customer's individual specifications or clearly personalised, including products containing a customer-supplied name, wording, photograph or artwork.

The exclusion for personalised products does not affect your statutory rights. If your order arrives damaged, defective, misprinted or different from what you ordered, please contact us promptly through our Contact page with your order details and photographs of the issue. We will arrange an appropriate replacement or refund at no additional cost.

If you wish to withdraw from your contract within the 14-day period, you do not have to give a reason and you are not obliged to use this form — but you may find it convenient to do so. Complete it and send it to us through our Contact page.

To: Triple Brew Online

I hereby give notice that I withdraw from my contract for the sale of the following goods.

Order number: 
Date of order / date of receipt: 
Name of consumer: 
Address of consumer: 
Date: