Terms & Conditions

These terms and conditions govern all sales of products made through the website triplebrewonline.es (the "Store") operated by Cervezas Artesanales Irialba SL ("Triple Brew Online", "we", "us"). By placing an order you confirm that you have read, understood and accepted these terms in full.

These terms apply to retail consumer purchases only. Sales are made to customers aged 18 or over who are resident in the European Union or other countries where the import of alcoholic beverages is lawful. Triple Brew Online reserves the right to refuse orders at its sole discretion.

We make every reasonable effort to ensure that product descriptions, images, ABV figures and other information on the Store are accurate. Craft beer characteristics — including colour, aroma and taste — may vary naturally between batches; this is not a defect.

All products are subject to availability. If an item you have ordered is out of stock after your payment has been processed, we will contact you by email to offer an equivalent alternative or a full refund. We reserve the right to limit order quantities where necessary.

All prices shown on the Store are in euros (€) and include VAT at the applicable Spanish rate (currently 10% on alcoholic beverages). Delivery costs are calculated and displayed separately at checkout before you confirm your order.

We reserve the right to adjust prices at any time. Price changes do not affect orders that have already been confirmed.

Your order will not be processed until payment is confirmed. You will receive an order confirmation email once payment has been successfully authorised. In the event of a payment failure, your order will not be placed and no charge will be made.

We currently deliver to Spain and selected EU countries. Delivery costs and estimated transit times are shown at checkout. Orders are typically dispatched within 1–3 working days of payment confirmation, subject to stock availability.

A tracking number will be provided by email once your order has been collected by the carrier. Please ensure your delivery address is accurate — we cannot accept liability for non-delivery caused by an incorrect address provided at checkout.

If a delivery attempt is unsuccessful and the parcel is returned to us, we will contact you. Re-delivery may incur an additional shipping charge.

To exercise this right, you must notify us before the 14-day period expires by contacting us at info@triplebrewonline.eu or +34 645 331 857, clearly stating your intention to withdraw and your order reference number.

Once you have notified us of your withdrawal, you must return the goods to us at your own expense within 14 days, in their original unopened condition and packaging. Upon receipt and inspection, we will issue a full refund of the product price (excluding original delivery charges) within 14 days, using the same payment method used for the original purchase.

This right is provided in accordance with Directive 2011/83/EU on consumer rights and the Spanish Ley General para la Defensa de los Consumidores y Usuarios (LGDCU).

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at info@triplebrewonline.eu, attaching clear photographs of the issue. We will arrange a replacement or full refund at no additional cost to you.

Your statutory rights as a consumer under EU and Spanish law are not affected by these terms.

All content on this website — including text, images, logos, product descriptions and design — is the property of Triple Brew Online or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use any content without our prior written consent.

To the fullest extent permitted by law, Triple Brew Online's liability for any claim arising from these terms or from any order shall be limited to the value of the goods purchased. We are not liable for indirect loss, consequential loss, loss of profit, or any loss arising from events outside our reasonable control.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

If you have a complaint about an order or our service, please contact us first at info@triplebrewonline.eu. We aim to respond within 2 working days and to resolve all complaints fairly and promptly.

If we are unable to resolve your complaint, you may refer it to an alternative dispute resolution (ADR) body. As an EU consumer, you also have access to the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

You may also contact the Spanish consumer authority: Agencia Española de Consumo, Seguridad Alimentaria y Nutrición (AECOSAN).

Your personal data is processed in accordance with our Privacy Policy, the EU General Data Protection Regulation (GDPR — Regulation 2016/679) and Spanish Organic Law 3/2018 (LOPDGDD). By placing an order you acknowledge that your data will be processed for the purpose of fulfilling your order and as further described in our Privacy Policy.

These terms are governed by Spanish law. For any dispute arising from these terms or from any purchase made through the Store, both parties submit to the jurisdiction of the Courts and Tribunals of Alicante, Spain, without prejudice to any mandatory consumer protection rights you hold under the law of your country of residence.